Privacy Policy
MW Manufacturing NSW Pty Ltd (ABN: 30 634 756 433) (“MW”, “we”, “our” or “us”) is committed to protecting and respecting your privacy. This Privacy Policy explains how we collect, use, disclose, store and protect your personal information when you visit our website, purchase our products or services, or otherwise interact with us.
We are committed to handling your personal information in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).
1.Information Collection
1.1 To provide our products and services, we may collect and process personal information including:
- Information you provide when submitting enquiries, requesting quotations, placing orders, registering warranties, subscribing to our services or otherwise communicating with us.
- Your name, company name (where applicable), postal or business address, email address and telephone number.
- Vehicle details where relevant to the products or services you request.
- Billing, payment and transaction information.
- Information contained in correspondence between you and us.
- Information you voluntarily provide by completing surveys or participating in promotions (participation is optional).
- Details of your visits to our website, including pages accessed and other website usage information.
1.2 We retain personal information only for as long as reasonably necessary to fulfil the purposes for which it was collected, comply with legal obligations, resolve disputes and enforce our agreements.
2.Uses Made of the Information
2.1 We may use your personal information for the following purposes:
(a) Providing quotations, products and services.
(b) Manufacturing, supplying and delivering products.
(c) Processing payments and administering customer accounts.
(d) Providing warranty services and customer support.
(e) Responding to enquiries and communicating with you regarding your orders.
(f) Improving our products, services and website.
(g) Conducting customer satisfaction surveys and market research.
(h) Sending updates, newsletters, promotional offers or marketing communications where permitted by law.
(i) Complying with applicable laws, regulations and legal obligations.
(j) Protecting our legal rights and interests.
(k) Any purpose directly related or incidental to the above.
2.2 Direct Marketing: Where permitted by law, we may use your contact details to provide information about our products, services, promotions and special offers.
You may opt out of receiving marketing communications at any time by using the unsubscribe link included in our emails or by contacting us through our website.
3.Disclosure of Your Information
We respect your privacy and will not sell your personal information.
We may disclose your personal information where reasonably necessary to:
(a) Freight and courier companies for the purpose of delivering your order.
(b) Payment processors and financial institutions to process payments.
(c) IT service providers, including website hosting, cloud storage and software providers.
(d) Professional advisers including accountants, auditors, lawyers and insurers.
(e) Government authorities, regulators or law enforcement agencies where required or authorised by law.
(f) Any other person or organisation with your consent or where otherwise permitted by law.
We take reasonable steps to ensure that any third parties receiving your personal information handle it appropriately and only for the purposes for which it was disclosed.
4.Cookies
4.1 Our website uses cookies and similar technologies to distinguish you from other users and improve your browsing experience. By continuing to browse our website, you consent to our use of cookies in accordance with this Privacy Policy.
4.2 Cookies are small files stored on your device that help improve website functionality and user experience.
4.3 We may use cookies to:
(a) Enable essential website functions.
(b) Analyse website traffic and performance.
(c) Remember your preferences and settings.
(d) Improve the effectiveness of our website and marketing activities.
4.4 We may also use third-party analytics services, such as Google Analytics, to better understand how visitors use our website.
4.5 You can manage or disable cookies through your browser settings. Please note that disabling cookies may affect the functionality of certain parts of our website.
5.Security
We take reasonable steps to protect your personal information against misuse, interference, loss, unauthorised access, modification or disclosure.
Personal information may be stored electronically or in hard copy.
Although we use appropriate security measures, no method of electronic transmission or storage is completely secure and we cannot guarantee absolute security.
6.Data Transfers
Some of our service providers may store or process information outside Australia.
Where this occurs, we take reasonable steps to ensure your personal information is handled in accordance with applicable Australian privacy laws.
7.Access and Correction
You may request access to the personal information we hold about you and request correction of any inaccurate, incomplete or outdated information.
We may require you to verify your identity before processing your request and, where permitted by law, may charge a reasonable administrative fee for providing access to personal information.
8. Changes to this Privacy Policy
We may amend this Privacy Policy from time to time.
The most current version will always be available on our website.
9. Contact Us
If you have any questions about this Privacy Policy, wish to access or correct your personal information, withdraw your consent to receive marketing communications, or otherwise wish to contact us regarding your personal information, please contact us via our Contact Us page at:
https://www.toolboxcentre.com.au/contact-us/
We will respond to your enquiry within a reasonable time.
